//Professional Services
Helping you achieve your business goals with Azion
1
Assessment
We carry out a detailed analysis to understand your needs and design customized solutions.
2
Planning
3
Integration
4
Support
5
Innovation
Support tiers overview
Professional Services and Support
Learning Center
Technical Support
Community support, bug reports, and Azion AI
Response Times
General guidance
—
System impaired
—
Production system impaired
—
Production system down
—
Business system down
—
Integration Services
—
Best Practices Review
—
Business Events Support
—
Technical Account Manager
—
Instructor-Led Training
—
Managed Configuration Service
—
Security Response Team
—
Slack Channel
—
Support
Developer
Ideal for exploring the platform independently.
Business
Ideal for teams that need accessible support and professional services.
Enterprise
Ideal for organizations that require advanced support and ongoing services.
Mission-Critical
Ideal for mission-critical operations that need priority and proactive support.
Support tiers overview
Professional Services and Support
Learning Center
Technical Support
Community support, bug reports, and Azion AI
24/7 support via ticket and email
24/7 support via ticket, email, phone, and video calls
24/7 support via ticket, email, phone, and video calls
Response Times
General guidance
—
< 24 hours
< 24 hours
< 12 hours
System impaired
—
< 12 hours
< 12 hours
< 12 hours
Production system impaired
—
< 4 hours
< 4 hours
< 2 hours
Production system down
—
< 2 hours
< 1 hour
< 30 minutes
Business system down
—
—
< 15 minutes
< 15 minutes
Integration Services
—
5 hours/year included
20 hours/year included
60 hours/year included
Best Practices Review
—
Paid Add-on
20 hours/year included
40 hours/year included
Business Events Support
—
—
1 event per year
100 hours/year included
Technical Account Manager
—
—
Paid Add-on
20 hours/month included
Instructor-Led Training
—
—
Paid Add-on
Paid Add-on
Managed Configuration Service
—
—
Paid Add-on
Paid Add-on
Security Response Team
—
—
Paid Add-on
Paid Add-on
Slack Channel
—
—
Paid Add-on
Paid Add-on
FROM ENGINEER TO ENGINEER