Managed Configurations
Managed Configurations employs the expertise of a team of experienced engineers to tackle certain day-to-day tasks on your behalf, such as configuring and maintaining your configurations.
The Managed Configurations service provides management and control over your Azion edge infrastructure. This service employs the expertise of a team of experienced engineers to tackle certain day-to-day tasks on your behalf, such as setting up and maintaining your configurations.
The Managed Configuration service is operated by Solution Architects, who are responsible for implementing configuration changes requested by you, as the Azion customer. To request the Managed Configuration service for applications running on Azion, open a Support Ticket.
Scope
The table below outlines the products and features included, as well as the major configurations under the scope of Managed Configurations.
| Products and features | Configurations |
|---|---|
| Applications Application Accelerator Cache Functions Image Processor Load Balancer Tiered Cache | Manage modules Manage configurations related to modules Change applications settings Change cache settings Change functions Change error responses Change rules Change origins |
| Certificate Manager | Install certificates Renew certificates Configure and parametrize exceptions |
| Real-Time Purge | Purge cache Purge Tiered cache |
| Worloads | Change domain settings |
| Firewall Network Shield Web Application Firewall Network Lists | Change firewall settings Change WAF policy configurations Create custom WAF rules Create custom network lists Define the settings for geo blocking |
| Edge DNS | Create zones Manage records |
| Orchestrator Edge Services Edge Nodes | Manage edge services Change edge node settings |
| Data Stream | Create streams Manage streams |
| Real-Time Metrics | Retrieve data |
| Real-Time Events | Provide data logs |
Out-of-scope activities
- Technical support: all technical support tickets must be opened through Azion’s official support channels and will be assigned to the appropriate team.
- Support to other providers: this service doesn’t provide support to any infrastructure and applications that aren’t running on Azion or through Azion Marketplace integrations provided by third-party vendors.
- Mitigate workload failures or DDoS attacks: the Security Response Team provides the service to mitigate workload failures and DDoS attacks.
- Security audits: this service doesn’t perform security audits. Azion provides compliance support for Azion’s products, such as SOC 2/3, PCI, and Global Infrastructure Custom Maps.
- Manage end-user devices: this service doesn’t manage end-user devices, such as laptops, desktops, or smartphones.