Slack Channel

The Slack Channel service refers to support and assistance provided to assist customers through written communication.

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The Slack Channel service refers to support and assistance provided to assist customers through written communication. Ideal for dynamic communication, the Slack Channel service offers real-time guidance and support for the most relevant moments for your business. An agile and dedicated channel for solving problems and contacting Azion team of Support Engineers, 8x5.

Scope

  • Agility in communication with Azion specialists on the same day.
  • Discussion and resolution of technical problems.
  • Technical assistance to clarify specific product issues.

This service doesn’t support opening tickets directly, and there’s no response time guarantee. Customers must have their own paid Slack account to use this service.

If you have an Enterprise or Mission-Critical Support service, you can request this service by contacting the Sales team. For more detailed information, see the Azion Support page.